Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since Dec i have probably spent 2 working days on the phone to call in excess of 20 EE engineers. Having placed all of my eggs into the EE basket I have real concerns about your ability to support customers, especially the quality and accuracy of you...
Hello, first post because I’m not getting anywhere speaking to EE and I’ve got no way to contact open reach.I’ve upgraded to Wi-Fi 7 the engineer came out to do the work Friday but said he couldn’t complete the work because something had gotten wet! ...
My problems started 1st February 2025 when my router wouldn't connect, called customer service & was informed there was a problem so will send out an engineer on Wednesday 5th Feb!!! After complaining about the length of time that's the best we got.W...
Since I changed from BT I have found that EE has been a terrible switch. After weeks of complaints because of instability, change of equipment, visits by BT, the problems seemed to settle down. However it cant be trusted as recently I am having to re...
I have moved house and subscribed to EE. In my previous accomodation we had EE but someone else was the subscriber. I have had email for decades and one of my addresses is a "btopenworld" address. I need to keep it as I'm a member of multiple online ...
I agreed to switch on 1st November but this has not happened, order tracking shows pending! How long does it take?
Is the new grey EE Smart Hub SH32B (Model F5394-P EE) compatible with the older round white EE Smart WiFi Disc WE410443-0T? We have this new router (or were forced into accepting it!) though can't seem to pair this EE disc.Any help is greatfully welc...
Hey all I'm pretty new to this.. I currently have the 4G WIFI mini device but I have asked for the hub but was told I can set that up myself but since speaking to a guide online they've got all ordered for me but said I will someone to come out to i...
Hi, I purchased a 5day pass to access the EE wifi hotspot near my house because we just moved in. It cost £20 but I am unable to access it because the wifi connection keeps dropping. I would like to arrange a refund please, can you help with this?
