Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1451 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46962 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91615 Views
  • 11 replies
  • 12 Helpful

No Dial Tone whne connected via Device Adapter

Should there be a dial tone when an old phone handset is connected via a device adapter?The handset has a dial tone when plugged into the socket at the back of the router, rings & works OK.  When plugged into the device adapter it rings OK when teste...

New customer

Ive just recieved my new EE router for Broadband, i am currently with a nother supplier with EE switch over taki g place on 20/11/24, when do i plug in my new EE router??Can that be done now without losing connection with my current supplier or does ...

MrAzz by Explorer
  • 447 Views
  • 4 replies
  • 0 Helpful

How to set up hibrid

How to connect to ee network with box as waiting to get broadband installed in mean time I got hybrid I can't work out how to connect to network with connect to wall

Jadeeb92 by Visitor
  • 626 Views
  • 4 replies
  • 2 Helpful

Call log request

I’ve requested a call log request for the last week about a week ago and still haven’t received it  [Mod edit: Move to own thread & add title]

Upgrade from Fibre 36 to Fibre 150

My area has just been upgraded to full fibre. At present, the deal offered by EE for Fibre 36 Essentials and Fibre 150 Essentials is £29.99/mth. However, as I moved from BT to EE, I have a discount on Fibre 36 of £5.Can I be upgraded to Fibre 150 at ...

Erskine by Investigator
  • 2818 Views
  • 9 replies
  • 9 Helpful

Internet connection

I have my broadband through openreach/sky & an iphone 7. recently my phone has stopped connecting to the internet - I can get Wi-Fi and but no internet connection. I have rebooted everything several times & rest my phone's network settings but nothin...

PaulS61 by Explorer
  • 553 Views
  • 4 replies
  • 3 Helpful

Resolved! How much data am I using?

I have an unlimited data plan at home.  I want to know typically how much data I use.  This is because I will be going abroad and will buy a temporary e-SIM for a week.  I need to know my typical data usage so that I can make a good choice.I went to ...

Unused Equipment

I have to return an unused (......apart from powering up) replacement Smart Hub because it didn't solve the problem. Does it just go into the returns bag without comment?

TallSteve2 by Established Contributor
  • 400 Views
  • 1 replies
  • 3 Helpful