prevoius broadband provider bill

andytrishreilly · ‎03-04-2025

I have signed up for EE broadband from Virgin Media, part of the dealt said I could claim back any bills from VM as I am finishing the contract early, how do I claim this fee back from EE ?

Andy

Northerner · ‎03-04-2025

Hi @andytrishreilly

Please read here:

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

You can claim up to £300.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎03-04-2025

Hi @andytrishreilly

Please read here:

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

You can claim up to £300.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎03-04-2025

@andytrishreilly : Not "ANY" bills but just Early Termination Fees, not normal daily use of VM BB while you are with them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP