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prevoius broadband provider bill

andytrishreilly
Visitor

‎03-04-2025 04:43 PM

I have signed up for EE broadband from Virgin Media, part of the dealt said I could claim back any bills from VM as I am finishing the contract early, how do I claim this fee back from EE ?

Andy

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎03-04-2025 05:25 PM

Hi @andytrishreilly 

Please read here:

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

You can claim up to £300.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎03-04-2025 10:07 PM

@andytrishreilly : Not "ANY" bills but just Early Termination Fees, not normal daily use of VM BB while you are with them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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