Has anyone had communication issues with EE?
Took out a broadband deal with EE in February, the agent I was speaking to said there’s a 6month Xbox game pass with my 500mpbs contract and I’ll receive this after my first payment which was in March. Waited for another month for the offer and in between I’ve been back and forth with their agents how I would redeem this offer. I was told the 6month game pass offer ended in January and basically have been miss sold to me, the agent informed me they will investigate and listen to the call and I was informed they’ll call me back in a week and it would be onTuesday, waited all day and not received a call. I called them on Wednesday and spoke to another agent, the agent apologised and told me they have to chase the agent who did the investigation, she said the investigation has happened already and I was miss sold and she will personally call me back on Thursday by 12pm to let me know what was going to happen, I waited until 2pm and I’ve had to contact EE again and spoke to another agent. Which I was told that they couldn’t do anything about it as they couldn’t add this offer on my contract. I’m just wondering if anyone else her have had any issues regards communication from agents who says they’d call back or email?
I was offered to be credited £20 for my next bill, but this doesn’t really add up to the offer I was miss sold of 6months game pass, plus all the hassle of dealing with different agents and promising they will communicate back and receive no communication unless I would chase up on the issue.
