We had to change from Plusnet to EE to retain our home phone. It's a pain to change all the devices and Plusnet/EE couldn't help by linking the old router details to the new one (which I'd already attempted unsuccessfully) so my mobile and home security cameras are working after a bit of a faff ... However the picture through our youview box is not as good and my slightly old HP laptop will not connect to the wifi ....I spent ages on the phone to a woman who had no clue, said the human box connection which is via an Ethernet cable is showing orange ... She suggested changing to the Ethernet port ? I'm awaiting the results from my partner who uses this, she said or buy another cable 🤷🏼♀️WHY? This was working great before the change over ... Also my HP laptop (although it's a bit old) will no longer pick up the wifi signal, on this she said take it to a technical person 🤷🏼♀️ again WHY it was as working perfectly before the change over ... I'm so fed up, it was forced on us due to the change because of the transfer to VoIP but has left us with poor freeview picture and a redundant laptop!!!!!
