Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi where would I find my billing account number to set up new smart hub?
I moved away from BT in December to Talktalk as BT had become too expensive (we were on Halo 3). Talktalk is a terrible service. Internet drops out often and drops to 2mbps occasionally. Never had this problem with BT so moving back. I've been direct...
Have old ee broadband. Paying a fortune and out of contract but when moving to new ee broadband my address doesn't show?
I have just upgraded from my BT hub2 to the latest EE Hub, and seem to have lost my Echo dot functionality. One echo dot will not connect, and my echo dot 2 connects, but will not play radio etc. Interestingly, When, eg, I ask it to play Radio 5, it...
It says my bill is paid but nothing has came out of my bank account al
Hi,My activation date was on the 15th and today is the 17h and my router is still not able to connect to the broadband, I tried to use a different master socket, restart using the button on the back, I checked the cables and it’s still the same.I mes...
So I've recently upgraded to WIFI 7 and I have 2 PS5's in the house both wired straight to the router. Both PS5's on the newest Call of Duty have a Moderate NAT Type. I've tried port forwarding but that doesn't seem to fix the issue for one device as...
Anyone had issues getting plug in the back of a TV 4K Roku stick to work on WIFI with the Smart Hub Pro.Not had any issue previously connecting to EE Smart Hub plus and BT SH2.Whilst it will connect and state the connection is excellent in Roku setti...
I posted yesterday about the unsatisfactory offer of GBP30 compensation and a letter of apology for being missold a wifi upgrade and today I called EE to check about the cancellation. I expected them to talk about cancellation fees, which they did in...
Unable to connect to battery security camera to wifi use to connect now it will not find wifi at all keeps coming up unable to connect. Been trying to connect sins Christmas.
