Cancel order

[Stevo777]

Hi

Twice I have phoned EE to cancel a broadband full fibre order.

This was due to Openreach visit initially stated 26th February during order process then once order submitted, was changed to March 11th which is too long to wait.

The order is still showing active in my orders, how long does it take to show it’s cancelled?

[Christopher_G]

Hi @Stevo777 

Welcome to then community.

I think it depends on which point the order was at. We don't have access to your account here in the community,  but if you give our Customer Support team another call, they'll be able to give you a better idea on when it will be all cleared.

Chris

[Stevo777]

Hi

Thank you for the reply.

I see it’s now showing as cancelled on my orders.

However, I can’t place an order for a lower package as it still says I’ve got broadband with EE when I don’t…

[Christopher_G]

It could be just taking a little longer for everything to update, @Stevo777 

Did you speak to someone about it or did you just check your order? Could be worth calling just to see if they can put through an order for you.

Chris

[Stevo777]

Thanks

If I was to go with the 1 gig fibre, would I be able to upgrade to 1.6gb fibre after a month or so or would I have to wait until the 2 year contract is up?

[Christopher_G · Accepted solution]

Hi @Stevo777 

It can depend on a couple of different factors, like what services you have as part of your account. You would have to take out the agreement based on the original terms. You can always check for upgrade offers through your EE Online account or discuss options with our 'Value Team' over the phone.

Chris