Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good dayI hope everyone doing great.So story is - last Friday 27th of October placed order for busiest homes package ( transferring from BT ). Later on received message of engineer appointment confirm / order number and all other stuff it comes wit...
I was sent a new ee internet hub after the last one had faults but now I'm not sure what to do with the original. I haven't been sent a returns bag and the phone customer service options have been no help. I don't want to be charged for options I hav...
I need to temporarily switch my router to give a 2G supply so that I can link in a WiFi controlled radiator to be controlled by my phone. Once its connected i can go back to 5G, but need it on 2G to connect first. How do I do this please?
Hello, I recently swapped from BT broadband to EE, I have a previous mesh system using a 3rd party router setup and works fine now, my question is if I purchase a new mesh system will I need to change any settings like I had to previously or can I j...
We’re having EE fibre broadband installed in a few weeks but we have a built in media unit. When it was fitted, holes were cut to accommodate the telephone socket where our current internet router runs to. I know we’ll need to make this hole bigger f...
I finished my Contract but still being charged
Good afternoon I would like to cancel my contract on broadband.Can I do this by email?How long is notice period?
Can I change my number
I've ordered a home security pack from EE. When I click on the book installation button on my confirmation email, it doesn't allow me to go any further? Has anyone else had this and how did they solve it? Thanks.
