Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiMoving from BT To EE switch over date is 10/12/2024 we have full fibre connectionCurrent equipment includes hybrid connectLooks like royal package will not deliver today (currently at south midland mc). I am just waiting for royal mail to confirm ...
I have EE broadband and wondered how i can get EETV on my television or computer
I moved over to BT nearly 3 years ago for my Broadband. I made sure that the Antovirus - then Norton - was activated.However, when BT customers were moved to EE, it seems, that in my case, maybe yours too, the Antivirus was not transferred to the a...
Could anyone let me know what is the maximum speed between the two Pro devices over WIFI?Turns out the built in cable I was using to the office was a BT CW1308, which I can get up to 1 GBPS out of with Smart Hub Plus. However the Pro Router will only...
*****should be easy - plug-in/play, right ? *****Just got switched from BT to EE. Did have black discs providing coverage to the whole house, with the hub2 router. EE supplied equipment—> hub/router: SH13B & Smart WiFi: SW10AProblem: cannot get the s...
I’m having some issues with my new WiFi Pro.I set it up yesterday, and it worked fine, but the EE app said that it was not able to connect and the app still displayed that it wasn’t connected - Although it was connected and worked (I had the WiFi Pro...
Like many long term BT customers I recently switched to EE TV and broadband. I expected something better, or at least similar. However, my broadband service has deteriorated massively to the point where I am regularly unable to stream music and my TV...
Hi all, I have seen this query a few times in different ways but nothing has helped.Basically, my laptop (running windows 11) has previously been connected to my EE WiFi, but the last few days it has refused to connect and won't even recognise that m...
We were connected Friday and already we have been billed is that usual?
