Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Recently upgraded Internet to 1000gb

Had my broadband about 4 months now apparently superfast broadband 1000gbLiterally wish I stayed with just bt as my 65mb Internet downloaded 10x quicker I'm trying to download a game witch should take maximum 20 minutes the timer is now at 8hours and...

I have joined EE but cannot create EE ID.

I have joined EE but cannot create EE ID. I tried to log in with my account number in the email but said not found.

EE APP Wifi controls not working

I just got EE broadband last week. My wifi controls are not working. What do i need to do?

Can I continue to use my BT router after being forced to EE

BT to EE Total joke

I had been a BT customer for quite sometime for Mobile, Broadband and Landline. Early November in the course of a conversation with a BT agent I was encouraged to switch to a Super Fast EE broadband. This was booked foe Dec 10th. a week or so before ...

Resolved! not being charged for broadband

hi theremoved to EE from BTmobile bill taken okbroadband not takentried calling 150 but when I get to acount section line goes quietHow can I get this sorted

Changing from BT to EE broadband do I need a new router

I have just changed from BT to EE and have a home phone adaptor but do I need a new router because nothing has arrived

Financial Loss

Hi, so recently, I called BT to see if they have a device where I can use WiFi when I’m on the move to save having to use hotspot on my phone. the agent told me that this was possible for £13 extra a month and I would also have a few additional bene...

Hi I’m paying 40 month for really low speed internet

Can't connect to work's VPN - blocked

Hi, I've just been teased into joining EE after being a BT customer for many years. I've been able to connect to my work's VPN via BT's home wifi for the last 10 years and it allows me access to 3D CAD files as if I was in the office. On my first Wor...