Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
The Broadband section in the EE App shows a Smart Hub Plus image and Label.When I click on it I get an Image of a Smart Hub Plus, however when I scroll down to the bottom of the page I see a sectionAbout your Smart Hub ProIs this normal?
While setting up my 'smart' devices on my new hub I was offered an option on the EE app to move all the devices across to the new hub which seemed a great idea and service and a time saver. The reason for looking was that most smart plugs work on 2....
Same here, wish I’d never been moved so far it’s been a nightmare!!!! Plus shocking after sales service
Hello
Hi I’m currently sick and not able to work. I’ve heard that a discount is available for people unable to work. Does anyone have any information about this please?
According to Mr Bacon I can run a business, stream movies, play games and keep an extended family on line in a delirious haze of broadband eutopia ! Three of us in this house and the boy can’t play fifa at the mo because of the lag! Please do get in...
I have been sent 2 Home Phone adapters but not a new hub. My new eE contract starts today. Will I be able to use my old hub if EE has not sent a new one?
Can I use an old pc ( about 20 years old) with broadband super fast ? It is what I have used for many years for writing.
Recently I have upgraded my Router to Wifi 7, under the order I have to return the old devices. I received the packaging from EE, packed and shipped the items back to them and I have a POD from the 15th November.However it is still logged as 'Waitin...
My mini box is the same, it works for 20 mins or so then freezes. It's been like this today, normally it occurs once-twice a day.My main box doesn't have the issue at all and thats downstairs. My router and mini box are upstairs 1 wall separating whi...
