Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI have set up 3 groups, all with different schedules. I was of the impression only the group with the specific schedule would be affected. However my tv is set for 10.30pm but seems to gave gone off at 9pm with a different schedule. Have I done ...
Hi,I’ve switched from SKY to EE broadband as it meant I was able to reduce my mobile bill from £39 to £19, which is great. I have a year left on my SKY Broadband, and EE have said they’d cover the leaving fee up to £300. I am a bit confused as to whe...
Hi all.Im trying to test my broadband speed,i go onto the router page by typing in the 192... number and when i click test my speed it tells me ti create a ee i.d and re directs ne to the app. I already have the app. When i type in speed test in that...
Help required please.I am trying to set a NAS and have been referring to an online video which outlines a method.I have obtained my Gateway ip address but when entered into the Run command (prefixed with \\)I am told that it is not available. The rou...
Good evening,One of our household is partially deaf (100% in one ear) and therefore we need the phone to keep ringing so she can hear it.We've used the EE app to set the phone to ring 10 times but this isn't enough.Who do we speak to in order to get ...
So as many moved from bt to to ee . Cant complain about the switch is was all ok , no issues there . The issues is the new router . It takes so long for the router ethernet to connect to my desktop when booting up the pc around 30 seconds or so . May...
So today 18/12/2024 I am told by my Wife that two older Wifi Devices (Heating Thermostat & IP camera) are not accessible...As I'm not at home the instruction was given to "Just try switching everything on and off" but that does not resolve the pro...
I want to know whether the wifi supports security cameras that has 2.4 g to 5g
I was just out of contract with BT and had been offered a renewal deal of £31.99 per month for full fibre 500MB but I was just out of time on the original deal offer. I discussed with BT and, after I had talked it through with them and emailed them ...
Ive got my broadband with EE, not fibre, which I pay for. The landline is BT and someone else in the house pays for thatI had a problem recently where we lost the dial tone( its happened before), a fault was raised and its was fixedThe broadband spee...
