Router and WiFi disc compatibility.

Jotinder · ‎16-02-2025

Is the new grey EE Smart Hub SH32B (Model F5394-P EE) compatible with the older round white EE Smart WiFi Disc WE410443-0T? We have this new router (or were forced into accepting it!) though can't seem to pair this EE disc.

Any help is greatfully welcomed.

XRaySpeX · ‎16-02-2025

The white round EE Smart WiFi Disc is not compatible with the EE SH+. Only the EE Smart WiFi (SW30A) extenders are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎16-02-2025

The white round EE Smart WiFi Disc is not compatible with the EE SH+. Only the EE Smart WiFi (SW30A) extenders are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jotinder · ‎16-02-2025

Hi XRaySpeX, I unfortunately expected as much though needed to hear it from someone in-the-know.

Thank you for taking the time to read and answer my query. I'm now off to FleaBay to get my hands on an SW30A.

XRaySpeX · ‎16-02-2025

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DoctorBlue52 · ‎18-02-2025

I had the same issue, unfortunately not, however if you have it included in your plan you can call 150 and have them send out the correct ones, if it's not included then you can get it added on to your plan 🙂