Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had ordered a router from both BT and EE. I never went through with the broadband for various reasons and contacted both BT and EE to order returns bag. I was told that the companies were merging and to send both routers back to the same address, w...
Hello,I have recently made the switch from BT to EE broadband - moving from standard fibre to G Fast - in the past few months and recently I have been experiencing a large number of dropouts. Just this afternoon, I have had 4. When I go into the rout...
I moved another flat. How can I transfer my fiber broadband for it?
HiWe are moving house on 8/12/23 and we want to use EE broadband as our new provider. I rang today to organise and I cannot place an order because the line is in use till 8/12/23 by the current owners (have given notice). In fact they won’t even qu...
Hi all, I want to pay my final payment, but when I go to my payments section, the system only shows up "payment help" and I really could not find any methods to pay my bill. No Direct debit etc. Many thanks!
I found your post when searching for "replacing EE smart hub with DECOToday I received a DECO X73-DSL which I thought would be a breeze to set up. Unfortunately not. I currently have a G-fast connection in my house FTTC to the cabinet. When setting ...
Any tips on how this can be fixed?Im no more than 3 feet away from a smart hub and my Wi-Fi fault diagnose is that i have poor Wifi?
I am attempting to move our one landline and broadband from BT to EE. We spoke to an advisor and have received a new modem and digital phones. I have plugged in the modem and get a signal. We have also had an email saying my first bill has been issue...
Hi folks. First time post on here - hoping I can get some help. I switched to EE fibre broadband in August last year. I have been having problems with signal in the house since I got it - which I think has been made worse by a new boiler which was i...
