Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello everybody,My PC has a static IP assigned since it acts as an internal server (web, file, media) on my home network.This arrangement has been working satisfactorily for past decade with multiple routers and ISPs.Recently changed to BT/EE.With n...
Last week I transferred my broadband from legacy EE to new EE with the latest smart router. After installation I accessed the new Hub Manager site using my nee credentials. I was able to change the wifi password and view active devices.All fine for a...
Had a new HUB and WiFi Disc installed in December 2023. Returned both at the end of December but keep getting messages to say EE/BT have not received it. I have the receipt and the confirmed delivery by Royal Mail. How can I contact EE by email with ...
Hi. I’ve just ordered EE broadband, the full fibre 900 one. I’m currently with BT.My activation date is set for the 24th of October.My question is when will my BT internet get switched off? Will it be seamless from one to the other, or will BT cut me...
Switch from BT to EE broadband in Mid Dec :1. BT account was suspended immediately.2. No EE account was given. Can't link broadband account in EE website.3. My child is addicted to internet but now I lost access to the BT router. I can't update rout...
How do I cancel broadband
I’m a new EE broadband customer (Full Fibre 74 Essentials) and have a problem with my new SH31B hub going down/up all the time. The hub’s Technical Event Log is stating "DSL Connection Lost" and “Network interface eth1 down” (and eth0).I don’t have a...
I’m sure I am not alone with massive issues since moving from bt900mds to EE 1.6gbs in short Openreach attended on the planned day in and out in 10 mins as it was just to swapping over my ONT to a 2.5gbs ONTall going well connected fine while I was s...
I am supposed to go live to.orow but my router isn't here and says delayed does anyone no how long I will be waiting as really need internet
I have had exactly the same issues. After one month from phoning to transfer Broadband, TV and Landline from BT no EE order number relating to the change has been given, and I cannot see any info about the new Broadband and TV subscriptions (and ther...
