Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44196 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85554 Views
  • 11 replies
  • 12 Helpful

Broadband

Hi I am switching home broadband to a new provider, they are coming to fit a new phone line in 10 days is there anything I need to do in regards to telling EE? Thanks

No Broadband

Broadband went down today, less than two weeks after full fibre being fitted, no issues throughout Xmas and then first day back working from home and service goes down completely! Whole house is connected to Wi-Fi, heating, sky glass, so no TV or hot...

Jamesmax by Investigator
  • 403 Views
  • 5 replies
  • 1 Helpful

BROADBAND WIDTH

Hi allI’m trying to connect aria scales to new EE WiFi, they are intermittently connecting and when they do it says my connection is not private so cannot complete set up. I think this may be due to broadband width? How go I change to allow set up of...

VickyT12 by Visitor
  • 367 Views
  • 2 replies
  • 0 Helpful

Remote Router

My Router is in Office  Outbuilding remote from my house (Around 10  metres,)I want to maximise WI FI signal to Smart TV in house.Tv is on separate Circuit and Breaker to Router and cable not an option .I have a TP extender but weak signal.Can I just...

redtop1 by Visitor
  • 469 Views
  • 1 replies
  • 0 Helpful

Broadband

I’ve been away so just home and paid my outstanding bill which was only a month and a bit , they said everything looks fine there end but I’ve no broadband any suggestions? 

TV and broadband Order cancelled

I made an order for EE Broadband and TV. The order cannot be seen on my account, and when I search outside of my account using the AGT number, I can see the VOL order is now closed /cancelled and replaced with a new VOL order. When I click on that or...

Doddsy14 by Explorer
  • 342 Views
  • 0 replies
  • 0 Helpful

I want to go back to BT from EE

Anyone had any success in getting rid of this smart hub plus/boosters and going back to the BT smart hub through EE? - I stupidly returned the equipment This new equipment is junk - Zoom and teams unmanageable for work with lag and unstable connectio...

Gonz2 by Contributor
  • 494 Views
  • 0 replies
  • 0 Helpful

INTERNET CONNECTION FAILING

I have just renewed my contract with EE, but I already regret it, because their connection is terrible in my NW10 region, it keeps crashing and doesn't connect, I'm having to use my cell phone as a backup to connect to my internet. THIS IS A SHAME!!!...

Roberlei by Visitor
  • 290 Views
  • 1 replies
  • 2 Helpful