Hello
Since the change from BT there have been many problems.
1. When I discussed changing providers I wasnt sent any breakdown of costs. and just accepted that home WFI couldnt be any more expensive than the business contract I had with BT. I was shocked to see that the amount was so high, but that was my fault as I should have challenged after first bill. It makes me angry when I see what you advertise an actually what I pay for a simple home contract.
2. From the very start the connection has been intermittent. You sent out Outreach who found no problem with the cabling and connections and the fault was with your equipment. I was sent replacements which still had problems and was getting more frustrating with drop outs and having to change codes on my wirelessequipment. At the time you ran tests and again confirmed it was your problem. I never ever had drop outs with the BT equipment. Indeed the engineer who installed the EE router told me that the BT equipment was far better !. I would have continued to use the BT router on your line however with a phone connection is not possible.
In the past you have confirmed you had problems as you had run tests and monitored the line.
Sadly it is frustration that makes me want to pass on my situation It also annoys me that when I have a WFI drop out I also loose my telephone.
