Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello allCurrently in contract 24 month (FTTC 80/20 Broadband & landline) since April 2024.Is it possible to upgrade broadband in contract to FTTP?I know that I would loose the phone landline at the end of 2025 (landline switch off) anyway.I would ne...
I am looking at getting EE broadband and a mobile contract. I can see that you get £20 off unlimited EE sims if you have broadband already. If I buy broadband, but havr to wait 30 days for it to be installed (as quoted), will i have to wait 30 days t...
I've not received anything from ee with confirmation of my broadband order. It's already been cancelled once with no explanation!! I've got open reach booked in front Monday but not router or anything has been delivered yet
After nearly 2 weeks of waiting for landline to be fixed with no joy - does anybody know how I escalate the matter passing the chat bot cycle etc? Or just make an official complaint?
After upgrading to fibre and being discarded by BT who pushed me onto EE I cannot link my broadband to my account. They are happy to send me a bill which I cannot view, and happy to take my money but are unwilling to fix the problem.I have called EE ...
I have a EE hub 3 and I am unable to pair with the app. I am using android, Google pixel 7 and the most up to date version of the app 5.44.0.I have tried now two seprate hubs. Two seprate devices.I have manually and via the interface reset the hub. I...
No one will give me a straight answer and conflicting information being passed round to incorrect teams getting no further forward.This is an all round poor serviceAll I want is the broadband speeds I was promised.In the space of 5 months I have had:...
EE smart wifi plusJust switched from BT to EE. On BT we had 4 x white discs to try and cover the house, its a long house and old with thick walls often made of cob which really impacts signal.I’ve setup the new EE smart hub - all good1st wifi plus e...
Hello,I have just migrated from BT Broadband with a landline phone to just EE Broadband.I want to activate Parental Control so that porn can't be viewed. But I want gaming to be allowed.Can I block porn without having to download an App?We have wif-f...
I spoke to someone in the tech department this afternoon and they confirmed there is still no date known for when broadband accounts will be able to be linked to mobile accounts. They said their I.T. either need to write a new programme or come up wi...
