Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I have a 1.6gb connection and I have smart hub pro and extenders, I keep having slow speeds when using the 6ghz band if I turn of WiFi 6e mode on the iPhone what turn off the 6ghz band I getting full speeds on the 5ghz band, I havetested from rout...
Ho guys , I bought a black EE home broadband router today, but I can't connect to the Wi-Fi. Can anyone tell me how to set it up? Also, do I need to connect it to a telephone socket with a cable, or is it wireless?
My broadband keeps asking me to sign in every 30 mins.I have two TV a computer and phoneThat I can't watch since 10th December ever since I switched from BT, can't sign into my TV.Bin a total waste of money
Hi.for the past two months I’ve been on the phone every week trying to get this new router sent out to me. I’ve had several ‘forms’ been sent off to the ‘offline team’ for a bulk order to be sent on a Thursday and router to arrive on a Monday/tuesday...
I recently visited a store to take a new contract for my broadband, as I was out of contract. I was on a 'Fibre Max Broadband 100 without landline' plan, apparently not available anymore, and was encouraged to take a 'Fibre 67 Essentials' plan. My u...
It would appear numerous others have same problem but no solution. Also it is proving impossible to speak to a human being. Infuriating when you are constantly seeing adverts saying how wonderfull EE is! Peter
I have just received a new Smart Hub Plus and Smart WiFi Plus (extension thing). Though I am told there is a fault with the Hub that requires a replacement, I have been trying to get my head around all the tech. The Smart WiFi Plus is now connected ...
I am being sent text messages and emails advising to return my BT wifi disc or I will be charged... as I did not have a wifi disc from BT I have nothing to return -- but I cannot get to speak to anyone at EE to discuss this, the test and emails and n...
