Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, i bought EE broadband last month. And i understand my 14 day cooling period was over. However, i just joined EE tv and my EE broadband got re contracted so does that mean i’m in my 14 day cooling period again? I don’t want to leave, i just want t...
Hello,I just recently moved over to EE and had signed up for the busiest home bundle in the last week or so with it being fitted on July 1st.When I spoke to the agent he assured me it was the lowest price available as it was a new bundle and it would...
Hello, I have received my new BB from EE and tried to link it to my app but when I put in ‘Billing Account Number’ it says ‘Please enter a valid Billing Account Numer’ which it is not and i don’t know how i can sort this out.
The system says my accounts are linked however I can only see my mobile plan when I log on on my laptop and my broadband when I log on the App on my phone ? They are not linking together anywhere. When I ring 150 on my phone they then say they will d...
I recently subscribed to BT/EE broadband and everything was fine until I downloaded the app so I could supposedly view all of my accounts in one place (I also have my mobile with EE). Unfortunately, I was not able to link my new broadband service to ...
Good evening everyone. I’m needing a little help or advice because I’m officially stumped.i recently had EE’s full fibre busiest home bundle installed and it’s working ok, however I recently saw that the provided router isn’t capable of the speeds so...
hello i would like to ask something my dad as virgin broadband but i would like to known can i have ee broadband tow for my room
So I have just switched to EE for my broadband and landline. I purchased the Digital Home Phone from EE with the plan. Apparently it's just a rebrand of the BT handset but for some reason there are no ringtones available on the EE handset while there...
Hey EE community,We just received an EE Smart Hub (2023).We're looking to integrate it fully into our smart home setup with around 100 connected devices. The issue is the new hub's password requires letters and numbers, unlike the old one, which was ...
Quite a specifc subject but I still am struggling to find what to do although seeing online many videos giving advice on how to get your port itself from the command prompt using "netstat -a". Although that, I am confused on what figures I have to lo...
