Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44186 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85528 Views
  • 11 replies
  • 12 Helpful

I am new to EE

hi my hame is curt and I am now to the new ee joined just in the middle of joining new EE  Hints and tips to make my experience a straightforward swap from BT broadband would be Hayley appreciated 

curtp by Explorer
  • 251 Views
  • 0 replies
  • 0 Helpful

WiFi not working

Hi there, my broadband has gone off and it’s flashing orange, I have tried resetting it, making sure everything is plugged in, and have also tried contacting EE but the phones are down, can anyone help?thanks,Aiden 

Aideng97 by Investigator
  • 573 Views
  • 10 replies
  • 0 Helpful

Cancelled my broadband

I cancelled my broadband in October.  As I am now living in the philippines., now ee are still trying to charge me. I phoned them from the phillipines I was expecting roaming charges and I said to the support about this and that I didn't want to be p...

Ro59paw by Investigator
  • 332 Views
  • 3 replies
  • 0 Helpful

Engineer visit never happened

So I have been waiting for an engineer visit to complete some exterior work on my property. They were meant to do it on 22/12 but never happened and the date keeps changing to current day. How do I go about finding out when it will actually happen? 

Ee online

Won’t let me connect my broadband  to my account online. Why is it doing it? Been trying for months. 

Rachxxx by Visitor
  • 268 Views
  • 1 replies
  • 0 Helpful

Linksys mesh system router set up

Just had latest EE router installed Previously with Virgin Media I was able to set their router to modem  mode.i could use my 3 node lynksys mesh system how do I configure things in this  scenario  

OxMooro by Visitor
  • 451 Views
  • 1 replies
  • 0 Helpful

Problems with wifi

Been trying for days to get hold of EE. Charging me everytime I use text service.  They keep. Checking the line saying no problem then I get no call  back.as I still have a problem . Anyone have a number I can speak to a human !Thanks for your time 

2 internt providers?

My house mates use up all the routers ports and I'm wanting to get my own Internet provider. They use BT. Could EE provide me with separate Internet? 

Endjinn by Visitor
  • 281 Views
  • 2 replies
  • 0 Helpful

Router blue flashing

Hi all. Does anyone know if EE have any problems in Grays, Essex? I came back from holidays today and I saw that from 25th of December 12pm there is no internet connection. Have anyone else from this area experienced any problems? Thanks in advance,S...