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Public WI-FI no longer an option

Bn13
Visitor

‎12-02-2025 04:02 PM

Hi, i have just recently paid £39 for 30 day public Wi-Fi access due to my mobile hotspot having poor signal. Things were going fine until the EE Wi-Fi option on my settings of all devices has disappeared resulting in my being unable to use the service i have paid for. 

I am just wondering what would be next step in this as I may not be able to access the Wi-Fi for my whole subscription.

Thank you,

Benny.

0 Helpful
1 REPLY 1
Mustrum
EE Community Star
EE Community Star

‎12-02-2025 05:06 PM

@Bn13   EE WiFi has its own dedicated pages including a Help Page. However access does depend on being able to reach a suitable Hotspot, which can change. Is it the Hotspot you are not able to reach on your devices, or something else?

https://ee-wifi.ee.co.uk/public/ee/contact/index.htm