Can't activate 12 month free games pass with broadband

[astirling]

I've received a text telling me to click the link to activate my 12 month of free games pass. I click the link and I'm taken to a page to manage my broadband, phone or subscriptions. I can't see any option to add games pass anywhere. Can you please advise?

[JimM11]

@astirling Should be under subscriptions, take a look on the link below see if it gives you the idea with the mobile picture.

Plans and subscriptions

[astirling]

It’s showing as a £12 option. Even when I try and add it says ‘sorry we couldn’t add this to your basket. Try again later or choose a different way to play’

[JimM11]

@astirling found this and will also link the page.

Hey,

To anyone struggling for the correct link, this is what you’ll be needing.

https://ee.co.uk/activation-portal?fa=activate

Some advice: log out of your EE, and Outlook and Xbox account on your phone when trying to link the Free XBLU subscription. 

How do I activate Xbox game pass? - The EE Community

[astirling]

It appears to have added it at £12 a month?!

[Michael_D]

Hi @astirling 

It certainly shouldn't have added a chargeable add-on. If you give our customer service guides a call, they'll be able to bring up your account to check the add-on and make sure that you do get it for free.

Michael