Broadband cheaper in website but offer not available when you call 150

[urai]

Hi, I got a broadband connection a couple days ago from the store for £59.99 but the price on the website is a lot cheaper (£47.99) for the same product. I rang 150 but they insist that £59.99 is the best deal they have and they cannot see the prices I can see on the website? How can I get the cheaper deal? Do I need to cancel and get a new connection? Thanks.

[XRaySpeX]

@urai : Which EE BB plan have you bought?

[urai]

Full Fibre Gigabit Essentials

900Mbps download speed

[XRaySpeX]

I see it @ £46.99 pm on EE Broadband Deals . Have you taken Digital Home Phone with it? That would be extra.

Query the price with CS.

[urai]

Thanks!

No extras, just the broadband by itself.

Strange that the customer support team are saying that they cannot see the £46.99 on their system but I can see it on my side (and so can you it seems).

[XRaySpeX]

Personally, if it hasn't been installed yet I would cancel it with the store & order it again online. You get no statutory cooling-off period with instore orders but you can cancel before it's implemented.

[urai]

It's was installed yesterday so I wonder if cancelling means sending the device back and getting it redelivered to get a new connection. Would you know?

[XRaySpeX]

It's not the router that installs the connection but the plan set up & installed by EE.

I've just read the T&C's for EE New BB on this point & I think you may have a 14-day cooling-off period from install.