Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Moved to EE in January. Three weeks ago hub started flashing orange and landline stopped working. Told it was due to an open order, then told there was a fault after an engineer called no fault found but still no service. Now told there is a external...
they all ways treat customers like dirt they never stick to there contract price agreement all way up there price after you set up the contract with them and they denied everything about it well am leaving at the end off my contract there service is ...
Hi, I have gone onto hub manager and switch off internet (while connected to wifi). However now I cannot get back in to hub manager (not connected to wifi) to switch back on. Any suggestions?
Hi I've had full fibre 2 weeks now. A promise of at least 100 download speed. Only had this for around a hour since I started. Keep getting in touch and refresh it. I get the speed for a short time. Rang this morning and they showed me the speed they...
Wondering if anyone has any information on when or if EE will start offering IPoE instead of nasty old PPPoE anytime soon?I know there’s been calls for ISPs, especially the past few years, to start dropping PPPoE in favour of more lightweight options...
Hi I want Broadband please David [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
New hub update has taken nearly 3 hours so far, any ideas why as it says up to 1hr
For the past month I have been trying to deal with my account, Broadband and mobile (3 sims) Due to problems in the first week I asked to terminate the migration but was told I could not go back to BT only another provider. Despite hours to both Broa...
I’ve been a mobile customer for years and have recently switch to EE BB attracted by the Wi-Fi controls to limit access for kids, however, I am yet to be able to link my mobile and BB via the MY EE app. I’ve called CS numerous times but still not acc...
Hi,I wanted to check if my ee broadband Is using CGNAT, my public ip addresses have all been within a certain range and this has led me to look into it.Our gaming experience over my ee broadband has high latency, we have enough bandwidth (over 100mbp...
