Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Received EE smart hub plus yesterday, followed instructions - connected to socket, connected to power, lights turn green & then aqua (awful choice as there’s very little difference and really doesn’t help colour blind customers).I then use my iPhone ...
I have upgraded to 500 Mbps instead of a100. I think I need a newer router. I don't think I'll get the same speed with the one I have
What on earth is going on been without broadband for 5 days now, day it happened was told 3 days max and be back on 14:20 Friday 1st .. that day arrives and nothing I call up oh yes this is only a estimate (not was was told on the phone) “possibly an...
I was using Plex for a while and I found it was "trying to hard" to be the best at everything so decided to move away from it and try something else.Im currently using Emby and find it perfect for my needs, so much so I have gone for the Emby Premier...
Hi. My Toshiba TV no longer connect to router. It does however connect to my mobile phone. It recognises my EE WiFi but does not accept password?Any suggestions gratefully recipes.
I seem to have not received the ID activation email as mentioned in this page.think this might be the reason that I can’t link any of my products in the app.there was a mixup with email (ee had it wrong and I never got the confirmation email after pl...
I have been logging into my account to try and see my broadband account that i set up 2 months ago. It isn't showing and when I go to my email showing me my broadband bill via email. It can't load up my account. I am moving home this weekend and need...
Hi just switched from BT to EE and equipment due to be delivered today and also due to go live today, I don’t have any confirmation emails or anything.should I have received a welcome email? Or will the details etc be included with the router?thanks
Can I cancel my broadband contract? I've been with EE for so long and I just can't afford to pay anymore. I know the price just keeps increasing. How can I do this and do I have to pay fees?
Hello. I switched to ee broadband last year from sky. Had the open reach team come and put fibre to the house and set it up. I have this morning noticed that sky are still charging me for broadband, I'm sure ee told me they would do this. Where do I ...
