Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1672 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47037 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91736 Views
  • 11 replies
  • 12 Helpful

Netflix

Being EE customer for long time I have now purchased EE broadband with discount . I have added Apple TV + . I was convinced that the Netflix is included in the package ? For some reasons we cannot get Netflix work on our tv . I have never received li...

Flashing yellow light and no Broadband

My router has been flashing yellow now since yesterday, I’ve tried unplugging it and plugging it back in, also tried resetting it! When I’ve connected an old BT hub up , it works and I have internet  it’s just the wifi key is wrong! So I’ve paid for ...

Lg1985 by Explorer
  • 3662 Views
  • 6 replies
  • 1 Helpful

Cancelling broadband

Hi please can I cancel my broadband asap,, I moved out in February 2023, I did cancel by telephone but it has continued. my account number is ******i have paid the outstanding amount.I hope this will be the last of the broadband service which hasn’t ...

Resolved! 24 hrs of outages

IPSWICH IP3 - Had several outages in the last 24hrs. Some sessions lasting no more than 10 mins, the odd one 45 mins. Windows network reset, router reset, checked for viruses, even went VPN for a while to see if my IP was beeing targeted. Any known p...