Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just received my Smart Hub Plus.Previously Virgin customer and their Hub was working in modem mode and all DHCP assignment was done by my ASUS router.Almost all devices use static addresses, some of them need to stay connected to existing WIFI(home...
Hi thereWe are living in a flat where we cannot change the wiring or sockets...we were sent a box and an engineer came out but couldn't fit it as expected. Is there still the option of having broadband, without going to fiber and new wires. Sorry for...
This post is partly an informational one to let you know about some exciting news I've found out about, but I still have a few questions too. BT WiFi is becoming EE WiFi right now. There has been an ISP Review article confirming this, and I have pers...
Hi,I recently ordered broadband from EE, but it took almost two months for the installation to take place. During that time, they sent me a 4G WiFi hub. Now that the broadband is installed, I would like to set up a direct debit and return the WiFi h...
Advice suggests that calling EE, you can get voicemail turned offreality suggests it’s impossibleto me solution simple give customer option to set rings to say 25, currently highest is 10, 25 would in most cases never be reached
Changed from bt broadband to ee. Got new router from ee then had a letter stating to return the router. Now had letter from bt asking g foe return of their router any one else had this. Do we need to return the ee router??
I have EE broadband and landline, there are only 2 places that have my landline phone number: the school and the doctors surgery.I've had to disconnect my phone as the spam phonecalls are constant. I have looked for some kind of support on this from ...
When changing from BT full fibre broadband to EE the engineer left the ee hybrid provided by BT connected. Do we still need this?
Hi, a bit of an odd situation here. EE aren't able to link my existing mobile account to my new Broadband package, so I'm unable to see any information relating to my Broadband.Whilst this wouldn't be an issue normally, I've a series of issues with E...
