Late payment

[Dudley8]

My direct debit didnt go out the other day. I have made the outstanding payment in full today just wondering how long it will take till the broadband is turned back on again as it was stopped. Thanks 

[James_B · Accepted solution]

Hi @Dudley8,

Welcome to the EE Community. 🙂

Thanks for making your payment. Your service should be reconnected within 24 hours.

James

[Jbates476]

Waiting 24 hours is ridiculous especially when you've been shafted to pay £67 in your first month. Every other network its immediate maybe half hour at most why is ee being stupid about it?

[XboxGamer1987]

Hello @Jbates476 

It's just how EE's System works and every Networks system will likely be different.  

[Jbates476]

I understand that but its ridiculous it's a whole day most other network systems are almost immediate, why does ee have to be the odd one out and take a whole 24 hours if i pay for something i want it to work immediately especially when i was lied to about it being cheaper than my old wifi and having it cut off 5 days before the actual date I need to pay. So looks like I'll be going back to Virgin

[XRaySpeX]

If you want it to not be suspended you should make sure your bills are paid on time.