Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Sorry but I cannot see where to go to get the 12 months free, they just want to charge for it, I previously had it free as BT customer. Contract renewed and now switched to EE
How do I leave EE?its soooo expensive. When I set up my account it was only £22 a month now it’s doubled!! And it’s just basic broadband no extras.plus I’m autistic and I struggle with phones and ee doesn’t seem to have a way to talk to anyone unle...
I have just switched from BT to ee. With BT I had their mesh system with 3 discs that gave full stable coverage throughout my entire house. With ee I have the equivalent and have 3 white extenders in the same place as I had the discs but am getting m...
With EE , can I transfer a landline number to SIM, including local area code? I've done some research, but need to know if EE do this service? Its 2024 and things have changed a lot. I believe now days the process of getting a PAC code for a landlin...
My broadband speed is down to 10mbps or less. It normally runs at about 56mbps.I can't find anything on the forums to suggest a problem.
Got new EE broadband with landline (don't know if it's EE or BT for the landline) but it's not working. I have set the broadband up which is fine, phew, glad something works! House phone isn't working, don't know what to do can anyone suggest anythi...
Please canyou show me my bill as need to seethe calls
So i have a Velop WHW03 3 node mesh system, i know its old, but it has always been sufficient. I now have EE fixed line Broadband with the EE Smart Router. The Velop is showing in WiFi and Ee home app but is not connecting to the Internet when plugge...
Hi I am switching home broadband to a new provider, they are coming to fit a new phone line in 10 days is there anything I need to do in regards to telling EE? Thanks
Broadband went down today, less than two weeks after full fibre being fitted, no issues throughout Xmas and then first day back working from home and service goes down completely! Whole house is connected to Wi-Fi, heating, sky glass, so no TV or hot...
