Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am looking home essential broadband
I’ve just switched from bright box router. I set the new router up and am trying to access the account on the app. It just shows my old contract, I can’t access manage details at all. also I think I am paying too much it’s £38.99 a month and I have n...
How can I book a slot for experts to come home fix my broadband I am requesting?
I want to pay my bill
Hello,I can't seem to find these options listed anywhere? Has the website been updated? Does anyone know how to find out when your contract ends?Cheers
Hi, I joined EE from Bt about 3 weeks ago and everything has been superb. Nice very strong WIFI signal around the home and over 900Mbps on a wired connection to my Pc from the hub. The 3 BT digital phones I used with Bt were registered to the EE hub ...
Since moving from BT to EE when requesting reasonably priced contract the service has been unreliable as well as BT/EE being unhelpful. Advised new EE hub in post and engineer booked to set-up and change "2 x master sockets". At no time were we advis...
Hello everybody,My PC has a static IP assigned since it acts as an internal server (web, file, media) on my home network.This arrangement has been working satisfactorily for past decade with multiple routers and ISPs.Recently changed to BT/EE.With n...
Last week I transferred my broadband from legacy EE to new EE with the latest smart router. After installation I accessed the new Hub Manager site using my nee credentials. I was able to change the wifi password and view active devices.All fine for a...
Had a new HUB and WiFi Disc installed in December 2023. Returned both at the end of December but keep getting messages to say EE/BT have not received it. I have the receipt and the confirmed delivery by Royal Mail. How can I contact EE by email with ...
