Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi. I’ve just ordered EE broadband, the full fibre 900 one. I’m currently with BT.My activation date is set for the 24th of October.My question is when will my BT internet get switched off? Will it be seamless from one to the other, or will BT cut me...
Switch from BT to EE broadband in Mid Dec :1. BT account was suspended immediately.2. No EE account was given. Can't link broadband account in EE website.3. My child is addicted to internet but now I lost access to the BT router. I can't update rout...
How do I cancel broadband
I’m a new EE broadband customer (Full Fibre 74 Essentials) and have a problem with my new SH31B hub going down/up all the time. The hub’s Technical Event Log is stating "DSL Connection Lost" and “Network interface eth1 down” (and eth0).I don’t have a...
I’m sure I am not alone with massive issues since moving from bt900mds to EE 1.6gbs in short Openreach attended on the planned day in and out in 10 mins as it was just to swapping over my ONT to a 2.5gbs ONTall going well connected fine while I was s...
I am supposed to go live to.orow but my router isn't here and says delayed does anyone no how long I will be waiting as really need internet
I have had exactly the same issues. After one month from phoning to transfer Broadband, TV and Landline from BT no EE order number relating to the change has been given, and I cannot see any info about the new Broadband and TV subscriptions (and ther...
Recently swapped from BT hub to EE hub. Everything connected expect one PC. Tried everything, The line has been checked out, PC checked out and finally EE engineer came to the house and check hub and PC . Never come across it before. PC recognises th...
I have updated my BT contract and was told I must now move to EE. My new equipment arrived and was duly installed. Initially it seemed okay and worked, with a few devices connecting to the new router. Then suddenly everything reverted back to the BT ...
That's not the case for my broadband plan. It only states the length of it. No start or end date. Please advise. Thx
