Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Lots of posts and frustration on this, so wondering if EE are making any progress at all?If you are lucky enough to have it all working, perhaps you could share what you / tech support did to get it working.Thanks
Can someone please help, WiFi controls either don't show on app or they don't work. WiFi enhancer does not load .Setting groups or controls does not work, registered devices do not show. Can't test speed.
This was outside Leamington Spa store BT and EE only offer Broadband Packages up to 70mps in my area I can’t get full fibre
Just joined EE/BT with fast fibre. Assured that my landline number would be retained. It was not! A neighbour had a similar problem and has been waiting 4 weeks for rectification. After phoning 150 on the day of installation I was eventually told...
Hi. I have used EE broadband for two weeks. There was no problem until last night. The device keeps flashing orange. What should I do?
Hi, Would be interested in your recommendations for a replacement router for my Smart Hub Plus. Just been moved over to the new top 1.6G full fat fibre service, engineer came out and upgraded ONT. Speedtests to PC showing speeds maxing at 1 gig. I ha...
Hi all, I have recently purchased broadband with EE. I was approached by reps at my door ( i don't mind changing broadband provider anyway, as moving house, and my current one doesn't have lines in). I was told because it's a new build and no set mov...
Hi everyone,My broadband was installed on the 8th of March and my account was thrown into overdraft overnight this morning. I was told i would be billed after a month on installation,can anybody help me why my bank account was thrown into overdraft?
Hello, when I joined EE from plusnet I was told that if you come over to us we will pay any fine that you have to pay plusnet. Plusnet took the money but have not heard anything about getting it paid into my account from e.e.
Hi, have recently been moved across from BT where i was happy, to EE for broadband. It hasnt been a smooth transition by any means. Now having trouble with Parental controls. Have grouped phones and tablets and in that group set controls to strick bu...
