Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have home broadband with EE. When I go to MyEE -> View Plans, I don't see any dates, just the following in the Plan Details:PLAN INFORMATION Plan nameFibre Plus Broadband with landlinePlan statusACTIVELandline numberxxxxx-xxxxxxDoes that mean we a...
I unplugged my hun this morning as we were having wallpaper done. Have plugged it back in but it’s just flashing green? It’s meant to be solid green while restarting but it’s just flashing. Have tried resetting it but still doing the same thing?
Hi, I've just switched to "New EE", Full Fibre 500 Essentials. I have three Wifi Extenders. Since moving from Sky broadband, when everything was working perfectly, I cannot connect my 4 smart plugs, a wifi lightswitch or an underfloor heating thermos...
I haven't used my landline for years and have been told you no longer have to have one to have braodbandAm I able to cancel the landline and keep the broadband if I have a braodband contract?
When i received my new EE router reference was made to a return bag - however not provided.A recent email also offers this, but suggests logging on and getting a bag sent - no easy link once logged on to get a bag sent. Please check and help.
I am trying to move EE and keep my BT landline number but keep getting this message can anyone from BT OR EE help me
Why am I no longer able to pay my broadband bill using paypal credit?
Hi Just changed from BT to new EE fibre to then find I out I could have got 3 months free with newest EE .I was advised to cancel new EE and wait for new router etc . My fibre cable has been installed with current router .Trouble is its terrible and...
I have no broadband in the Clipstone area of Mansfield. Tried following the helpline suggestion of texting FAULT, but it just bounces back The website says to text help to the same number (66033), but that bounces back too.The router is showing red, ...
Website isn't working, on hold 20mins, just want to cancel broadband.
