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Broadband availability

tmobuser
Established Contributor
Established Contributor

‎10-04-2024 03:02 PM

I was speaking to advisor earlier while upgrading my SIMO who advised that when he did a search, it stated broadband was showing as not available in my area.

I've had fttp for a good for years now so I was wondering if someone can shed light on this as to why as the advisor couldn't explain why and said it's the same for his address.

Thanks 

0 Helpful
5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎10-04-2024 03:36 PM

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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tmobuser
Established Contributor
Established Contributor
In response to XRaySpeX

‎10-04-2024 04:18 PM

Screenshot_20240410-161535.png

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XRaySpeX
Grand Master
Grand Master
In response to tmobuser

‎10-04-2024 04:27 PM

That confirms FTTP is available there & there is an active ONT at your addy.

Who knows why the EE agent can't read!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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tmobuser
Established Contributor
Established Contributor
In response to XRaySpeX

‎10-04-2024 04:40 PM

Ok I'll phone again later and see what they say 

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tmobuser
Established Contributor
Established Contributor
In response to XRaySpeX

‎10-04-2024 06:21 PM

I just spoke to the broadband team & it looks like the issue was sort of generated by Openreach.

I had to have a replacement white box about 10 months ago.

The system was showing I had 2 registered (old and new) at the address not 1 so they had to get the system updated to show just the new one before the order could be placed.

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