Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just renewed my contract with EE, but I already regret it, because their connection is terrible in my NW10 region, it keeps crashing and doesn't connect, I'm having to use my cell phone as a backup to connect to my internet. THIS IS A SHAME!!!...
Trying to find when my broadband finishes haven't got original email with it on.
As an existing mobile contract customer, do you receive discount on TV & Broadband?
Hi,I cancelled my broadband contract and transfered to BT.5 months later I am still being charged monthly for the service which is supposed to be cancelled.After 5 phone calls to EE I still have not received back £189.64 that I am owed.Surly am eligi...
I made an order for broadband and had to pay a deposit but it logged me off and now I can’t find my order? I don’t want to make a new one just in case
looking at your advert it is showing your broadband at £31.00 and i am paying £35.99 and i was paying with my old provider sky £33.50 i like the EE broadband it is a lot better than sky.
Hello,I currently have two mobile contracts under my account with EE and have been trying to place an order for home broadband. However, every time I enter my date of birth and proceed, it shows as invalid. I have also visited an EE store and spoke t...
Hi, I’m also trying to link my broadband account to my ee app so I can make changes. So when I press to link button then It’s asking me to enter my account number. I do that and then a page is opening and asking my “bill account number” or landline n...
