Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
looking at your advert it is showing your broadband at £31.00 and i am paying £35.99 and i was paying with my old provider sky £33.50 i like the EE broadband it is a lot better than sky.
Hello,I currently have two mobile contracts under my account with EE and have been trying to place an order for home broadband. However, every time I enter my date of birth and proceed, it shows as invalid. I have also visited an EE store and spoke t...
Hi, I’m also trying to link my broadband account to my ee app so I can make changes. So when I press to link button then It’s asking me to enter my account number. I do that and then a page is opening and asking my “bill account number” or landline n...
Is it possible to access the web history of all devices using my wifi/router?
I have started a Networking training programme and need to resolve IPv6 domains / addresses. How do I enable this feature through my Router Portal?
since the new update to ee app and online I can not seem to be able to look at my broadband plan on when it is ending. I really want to know since i am not wanting to stay with ee due to the problems iv had with the broadband , My phone contract on...
I have a fairly modern ee broadband router.After some investigation I have discovered that if I ping the routers external ip address from a device attached via WiFi to the router it will work , but if I ping it via a device attached to a lan port on...
I can't find my account number to link it to the new broadband contract to my account
I have EE mobile and BT internet - is there any advantage to switch Broadband to EE as well?
