Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1669 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47035 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91734 Views
  • 11 replies
  • 12 Helpful

EE 4G Home router 2020

I have a EE 4G Home Router 2020 - which is great giving 38 mbps download and about 9 mbps upload.The wifi range is a bit limited in my house and my smart TV is not connecting to the 4G router.Which Extender product would you recommend?thanks 

Wifi Intermittantly Dropping Devices

Hi all,can somebody with knowleddge please have a look at the logs attached and advised if they see anything strange?My laptop keeps disconnecting all the time from the home broadband. It may be a signal strength issue as my DB is around -70 to -67 w...

Miller878 by Investigator
  • 590 Views
  • 3 replies
  • 0 Helpful

Fibre B/B - I don't have it!

My bill says: "Fibre Plus Broadband with landline"But I don't have "fibre" ... the fibre is out in the street but not connected to our block.Our connection is via copper wires.

ThomasEdison by Established Contributor
  • 443 Views
  • 1 replies
  • 2 Helpful

Helium Bobcat Miner

Hello,We recently moved to EE for broadband and i have had a bobcat helium miner for around 2 years working on the old talk talk network. When we installed the new router and started with EE, the miner continued to work for around 2 weeks. We then ha...

New lines outside house - can I upgrade wifi

I’ve recently had mail from Vodafone saying that my house now has access to full fibre broadband.  I’m currently on broadband plus giving me download speed of approx 48mbps. I recently seen technicians working on the telephone lines out back of my ho...