Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved from BT to EE three days ago. I had connected my hub but couldn't access parental controls. I was advised by EE to reinstall the app. But this time when I went through the hub set.up it told me I'd put in the wrong admin password. It now keep...
We had our switch over from BT to EE last monday and since then I have been trying to link my email to the account without success. The broadband is in my partners name. I already have a EE account for my phone.Multi phone calls to customer service a...
I have the same problem with a new updated broadband I do not have EE mobile so what number do I call
I have a question on installation of my broadband. I'm currently Virgin customer, and when teh Virgin cable was originally installed, virgin laid a conduit tube under my driveway/garden from the road that goes under my front door and straight into a ...
I recently had ee broadband installed and I see advertisements all the time how to turn off my kids internet at night but every time I go on the app to start it it constantly says oops something wrong our end try later you’re talking 3 weeks now
Today I contacted EE sales to try and migrate my BT Brodband and TV to EE Broadband and TV. As part of the move I also wanted to downgrade from 900Mb to 500Mb as we no longer have a requirement for this throughput.To cut a long story short the very ...
we went in to EE and brought their EE smart hub on the 29th of December 2023. We were exited and waiting for it. A couple of days passed and there was no sign of it. Later we got to know that it will start on the 16th of Jan 2024 and we will receive ...
am bloody sick of my model closing down on me it's done it 3 times tonight am paying good money for a crap service. when my contract end in 26 am going back to sky broadband there modems work properly
Hey guys,I bought the 1.6 Gbps EE Broadband package today online. I put an install date of the 19th of February, but I got a text message saying it would be the 2nd of February, which is not what I selected on the form.I rang EE and they said that I ...
