EE Smart Hub Plus Router bug

huggons · ‎06-02-2024

Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.

The update has changed my settings again.

The update changed my 2.4 GHz channel from a fixed channel 6, to smart wifi.

The update changed my 5 GHz channel from off to smart wifi.

I previously reported the issue to EE when the same fault arose after the last update in December 2023.

Also it appears that even though wifi 5GHz is set to off, it still overides that and broadcasts a hidden network SSID.

Hope this helps someone.

huggons · ‎06-02-2024

Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.

The update has changed my settings again.

The update changed my 2.4 GHz channel from a fixed channel 6, to smart wifi.

The update changed my 5 GHz channel from off to smart wifi.

I previously reported the issue to EE when the same fault arose after the last update in December 2023.

Anyone else seeing this bug?

XRaySpeX · ‎06-02-2024

@huggons : The thread you latched onto was about the original SH, not the SH+.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎06-02-2024

Posted in the open:

@huggons wrote:

Hi mate. Just wondering if you are aware of this ongoing issue.....

Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.

The update has changed my settings again.

The update changed my 2.4 GHz channel from a fixed channel 6, to smart wifi.

The update changed my 5 GHz channel from off to smart wifi.

I previously reported the issue to EE when the same fault arose after the last update in December 2023.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎06-02-2024

Is it a bug?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

huggons · ‎06-02-2024

In my mind it is a bug. Not sure how changing users settings without them knowing, would be good practice. Nor have I witnessed this type of behaviour with any other routers, I have come across. Switching on customers WiFi that have been specifically turned off, seems particularly poor.

XRaySpeX · ‎06-02-2024

Yes, there have been a few reports of firmware updates changing or resetting WiFi settings & others, even removing facilities.

Nor have I seen it with other routers but I hear of new EE & BT routers down the line that could be similar. I don't like it! Whoever designed or signed off on this router hasn't the faintest idea how skilled users use their routers. They have mistakenly dumbed it down to cater for the minority naïve users.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

huggons · ‎06-02-2024

Let's just hope that they listen to the feedback and act upon it.

I really hope they will provide the ability to allow the hidden networks to be switched off.

juiceof2limes · ‎07-02-2024

It's a right royal pain in the backside having WIFI re-enabled every time the firmware is updated. I have both bands switched off as I have WIFI setup by alternate means. Totally agree that EE should NOT be overriding what the end user has set. This should only ever be done when a full reset is performed.

I've been on this version of the firmware for some time now. I've found a few days later post any reboots when trying to navigate the admin web interface that it has become very sluggish with errors displayed. It's never been quick but now it's worse. Wonder if there is some sort of memory corruption in the firmware that clears itself for a short time when rebooted.

Be interesting to know you find the same after a few days.

huggons · ‎07-02-2024

Totally agree.

A bit extreme, but I perform a factory reset after each update. My router did grind to a halt yesterday evening, for some reason. I have rebooted it and all seems ok ATM.