New install - how long before I get my speeds

Wellsfamily54
Visitor

‎15-04-2024 03:55 PM

Today at 10am the engineer came to install busiest home broadband, we should be around 1.3-1.6 GB download .

The speed is only around 300 mb and dropping out all the time.

 

I would have thought after 6 hours of install we should see speeds closer to the advertised.

 

I am struggling to find the best number to check everything is in order

I can see the EE app appears to be your preferred method of communicating, however I just get notifications saying the app isn't working properly.

 

What's the best number for a new broadband user with no home phone included to call for support please 

 

Thanks

 

Rory

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XRaySpeX
EE Community Star
EE Community Star

‎15-04-2024 03:57 PM

Try calling CS on the Freephone no. (Opt. 2) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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