billing and payment

[Disgruntled14]

Hi, I have the exact same problem for my home broadband.  I received a text on 8 April advising that my bill was ready to view but when I use the app or log on to the website, the only bill that I can see is dated 11 March.  An amount was taken from my bank account today and I don't know what it relates to as it is almost double the monthly broadband cost that I agreed in February when I was persuaded to switch my account from BT to EE.  

[Schockwave]

Hello @Disgruntled14 ,

Welcome to the community,

This is not customer service, so any billing queries you will have to speak to them, we have no idea who you are nor any account access here.