Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can you please tell me how I can reduce the EMF's strength on EE smart Hub Plus. I have changed it to 2.4GH only. and to wifi 5.Should I also change the channel to 1?What else can I do
only just switch over from bt broadband 12th/June/2024 agent told me I would receive a newhub. but nothing turned up yet. still using bt hub , but broadband is working at the correct speed.
Hello there, my account number is ***********. My Bro band is very slow, in my contract the upload speed should be 30mbps but it’s below. My internet speed is very slow and it been 3 weeks. Please fix this otherwise refund my money I payed. Reply me...
For over a month now we have been trying to upgrade.I spend much of my life now on to 150, either waiting for an answer or them telling me they know what they are doing and ordering full fibre at twice the price for a new customer Nothing happens fo...
The receiver for my oil tank transmitter only works on 2.4GHz. Having just switched to EE, it will no longer pair with my new EE router. What to do? ANY help most welcome.
I recently applied for a car loan and was refused which was strange as i have always had a very good credit rating. I checked my credit and found I had a debt with EE which had been passed to a debt agents. I have never used EE. Last year i called t...
Hi all slowly but surely my home phone and broadband deal is now over £45 a month. It seems far higher than most other providers. Ive been with EE since they started out as "orange" why am i paying such a high monthly payment surely there should be s...
Absolutely a nightmare I've gone through! They completely ripped me off and lied from the beginning to sell me their broadband. The saleswoman promised me a new handset for free and that my phone and broadband together would cost £80. She also said t...
Hi I’m trying to connect my WiFi to the app to pay the bill as I have not long got it and want to pay before it’s too late but I can’t find a way to pay it
So back a while ago I had a phone call saying that my EE broadband was changing & merging with BT so I had to change my provider over to them. I agreed to this & was told I didn’t need to do anything at all that my router would arrive shortly & that...
