Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I’ve been with EE a number of years now with my mobile phones, I have them both linked with EE ID,i recently just purchased EE broadband & landline under a different email address, & I’m unable to link them to the same EE ID,Ive tried changing ema...
In need of help!!! Today is day 3 of no Internet. I have turned router off, reset it and tried ringing.My phone is also with EE but I have no issues with my mobile data.Any idea what to do please. TIA
Hi there,Recently I have changed from BT 900MB to EE broadband 900MB ( I know it is the same company now.). I have received my new EE Smart Hub roughly a week ago and I keep having issues with the router itself. What is happening is randomly during t...
I have followed the instructions re broadband not working but keep getting messages saying no account to either of our phone numbers
Why when I fill in my landline number for my broadband and landline it doesn't accept it
How do I find out when my broadband contract ends
Home broadband
Hi still with virgin atm . I have a monthly mobile phone contract with EE and was wondering about the best option to take, due to my change of circumstances . My sim is £22 a month . I no longer need my phone for work so I will not be using it at all...
Anytime the router is restarted or factory resetted, theres a high chance randomly the VoIP simply won't connect at all, even after we leave it on its stuck on "Service not ready". And it will only come back after we try multiple restarts and resets,...
Hi allHas anyone else just received a letter from EE stating that they are going to be charged for a broadband hub that they've already sent back and have the proof that it's been delivered back to EE.
