Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Recently got FTTP 900 link, and a new SH31B modem/router, looking at connecting them to an Eero 6+ mesh network, has anyone got step by step instructions on how to connect?
I have several wifi cameras all connected to my new EE hub with 900Mbps fibre and several BT extender discs but find that viewing the camera feed is much faster and more stable when I only use 4G on my phone or connect through someone else’s wifi. W...
I change my internet to EE and was advised I could claim back the end of contract fee how do I do this
I’ve had to wire one of my EE discs due to the distance of it which has immediately fixed my issue. However, I wondered if there was any issue with wiring all 3 of my discs via Ethernet? My plan would be to use one port on my router with a small swit...
My broadband has fone off and it's stating pending cease due to me missing payment can I reinstate my service and how thanks
Hi I am after some help. I have had this new hub for a few weeks with the new superfast speed. I have a PC, that was connecting to my previous EE hub without any issues via wifi. Now the PC keeps dropping its signal and at best is only get one bar fo...
I've recently got EE broadband and I can't use the WiFi controls I've rebooted the modem and deleted and re-installed the app but all it does is says is installing update and never goes off that page for me to use it
a long story short..(sort of)I moved from BT broadband with a BT ID recently to EE. I had an old EE ID for Mobile (which I now moved to another provider). The transfer to EE from BT broadband using my existing EE ID wouldn't work so I was advised to ...
I am unable to open Sky Go app on my MacBook Pro but works fine on the iPhone? called sky and they suggested it was a filter on my Broadband account? anyone know a solution.. cheers
Hello,Hopefully someone can help me with this enquiry.I recently moved from EE 4G Broadband to EE Fibre. My 4G router had an IP of 192.168.1.1/24 which allows me to see my CCTV cameras. With the new Fibre Modem, it has an IP address of 192.168.1....
