Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello when I do a speed test it still shows my ISP as BT. Is this correct?
Hi, can anyone advise me on how to cancel my broadband?
I was mislead on broadband package.soon as I went live with my internet I started having problems with it. No internet. And to fix it they take so long so disappointing they say 10 years at the top but having all them problems doesn’t seem like it
I'm having problems with my work laptop connecting to the 5GHz band on my new Smart Hub Plus dramatically affecting my speed (28 Mbps when connected to the 2.4 GHz band vs 280 Mbps on 5GHz band).So I was wondering does the Home WiFi Booster have an e...
I have to cancel visit between 8-1
Hello all. Does FTTP have a settling in period like the old fashioned 10 days on copper lines? or is it full speed from day 1. thanks
Hello there,I hope you’re all really well. I wonder if someone can help me squash a bug. Just before anything else to confirm I’ve already had some detailed help on the issue but nothing has availed. when I try and control my broadband through the EE...
After years of waiting we finally have Fibre installed and when ordering either via the Web or Phone, we were told we can't order the 1.6 Gbps package with TV? Why or when will we be able to order the 1.6Gbps + TV? (I ended up ordering the 900Mbps ...
I have just changed my Broadband and have a BT Router all the new kit has arrived and is installed. I have to return the old router but have not been sent a returns label or any box to send it back in can somebody point me in the right direction as ...
