Review

[Alicocoa]

Absolutely a nightmare I've gone through! They completely ripped me off and lied from the beginning to sell me their broadband. The saleswoman promised me a new handset for free and that my phone and broadband together would cost £80. She also said they would refund any penalties I received from my previous broadband provider.

Short story: I received my new iPhone and the broadband was installed. So far, so good. However, the engineer who came to my house was talking about how his wife was sleeping around and about his daughter's date that night and what the guy was after. This is the kind of person they send into your home!

Then, a month later, I received a £160 bill, and the same the next month. When I called EE, they literally told me to my face that they knew they lied to me but since the 14-day notice period had passed, they couldn’t help me. Not to mention, getting a refund for the fine I received from my previous broadband provider was ridiculous. An anonymous person kept emailing me saying I needed various documents, and ultimately there was nothing they could do.

I give EE zero stars for being such charlatans. They have gone from the best to the worst, and I hope all the people responsible for this rip-off face the consequences. That's all I wish for them!

[Paddy-B]

Hi @Alicocoa,

Thank you for posting and welcome to the Community. I'm sorry if you feel the cost of your package isn't what you agreed to when you signed up to the service. 

With regards to the cancelation charges raised by your previous provider. These are normally refunded in the form of a credit to the EE account. This is only done once a copy of the bill showing the cancelation charges from the previous provider has been sent to EE. Have you send EE a copy of the bill from your previous provider which shows the cancelation charge? 

I'm sorry if you were unhappy with how the engineer conducted himself while visiting your property. You can raise a complaint direct with Openreach regarding his conduct here - Openreach Complaint Policy

Please can you send me your details and I'll take a look at your account to make sure the charges are correct.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

[Alicocoa]

Hi Paddy,

Thanks for your kind words and apologies, but they won’t feed my kids with all the costs due to the crisis. I tried to get a good deal based on your colleague's advice, but instead of lowering my costs, I now have to pay double what I used to. This is daylight robbery.

Instead of your colleagues in the complaint department rectifying the issue, they told me my 14-day cooling-off period has expired and seemed more interested in motivating your salespeople to keep ripping people off. I bet EE will go down and lose its edge in a few years because of these deceitful policies.

Instead of adhering to a customer-first policy, you’re putting the blame on me for not reading the policy properly, when I trusted your colleagues' words. I didn't know I would be deceived. I pray that those responsible will face the worst form of punishment by invisible hands of karma as I won't forgive this.

What details do you need from me so I can provide them?

Thanks.

[JimM11]

@Alicocoa You need to check your PM from the EE CS member, top of the page when you sign in envelope to the left of it.

[Alicocoa]

Hi Jim, I am not sure If I understand what you mean and couldn’t find the pm on the log in page left corner!!

[JimM11]

@Alicocoa Are you doing all this on a mobile? If not and using laptop/pc, top of the page when you sign in envelope to the left of it on the web page.

[XRaySpeX]

@Alicocoa : You'll find your PMs @ Private Messages - The EE Community