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Pairing

janeymc
Explorer

‎14-06-2024 12:13 PM

The receiver for my oil tank transmitter only works on 2.4GHz. Having just switched to EE, it will no longer pair with my new EE router. What to do? ANY help most welcome.

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎14-06-2024 12:18 PM

@janeymc : The most you can do is on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
janeymc
Explorer
In response to XRaySpeX

‎14-06-2024 12:44 PM

Thanks v much. Will the receiver continue to function when I switch the 5GHz back on? Also I guess I will have to re-pair all my other devices which EE did for me on a home visit when they set up the hub. (I had forgotten the tank receiver)

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to janeymc

‎14-06-2024 12:54 PM

It should do.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
janeymc
Explorer
In response to XRaySpeX

‎14-06-2024 12:57 PM

Thanks.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to janeymc

‎14-06-2024 01:05 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful