Upgrade to fibre

Nickbash
Investigator
Investigator

For over a month now we have been trying to upgrade.

I spend much of my life now on to 150, either waiting for an answer or them telling me they know what they are doing and ordering full fibre at twice the price for a new customer 

 

Nothing happens for a few days and then they tell me there is a technical fault that is some sort of secret and we need to start again.

 

Sorely tempted to give up and go to Sky or Virgin.

 

Is it me?

 

 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@Nickbash : Have you tried thro' your MyEE for BB under CHANGE YOUR BROADBAND PLAN ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@Nickbash Is the upgrade currently available at your address, use the checker below to see, if you post back please obscure any info such as address etc.

https://www.broadbandchecker.btwholesale.com/#/ADSL