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Fault code YVM102 loss of internet connection

Paul_T5
Visitor

‎20-08-2025 05:46 PM - edited ‎20-08-2025 05:51 PM

Hi , I've had EE fibre and TV boxes since April . The main TV box connected via ethernet cable works perfectly well but both the TV mini boxes have regular issues whilst  watching programmes the box loses internet connection and yvm102 fault code is appears.

The only way to reconnect them to the internet is by removing the power cable and resetting the box.  Both mini  boxes are  connected via WiFi to the EE smart hub.

Ive read a few posts about this issue but not found any fixes 

Both boxes are on the latest software and WiFi signal is good when working .

Thanks for any help Paul

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎20-08-2025 06:47 PM

Hi @Paul_T5 

That code means loss of internet connection. 

Read here:

https://community.ee.co.uk/t5/TV/code-Yvm102/td-p/1429116

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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