code Yvm102

[Lee14801]

Is just me but every time I turn on my pro box I get code Yvm102 or 105 

[Midnight_Voice]

@Lee14801 

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

There you can type in YVM102 and YVM105, and be told what to try to clear them.

But the page doesn’t do what it says on the tin - it doesn’t even hint at what the error codes might mean 😢

Fortunately, YouView support is more forthcoming when you Google each error code:-

YVM102 - Broadband connection unavailable

YVM105 - Your box won’t load that service at the moment

Call me old-fashioned, but knowing what the error message is trying to tell me, and not just how I might fix it, helps.

[DarrenDev]

Unfortunately there are known issues with some TV Boxes intermittently not reconnecting to the wifi when using the new EE Smart Hub.  The team are aware, and a fix will be issued as soon as it's ready.

[JBarber4730]

Hi Darren, sorry to piggyback off of someone else's post but I have been getting this issue very frequently, almost daily on two separate boxes both connected via WiFi.

I never have WiFi drop out on any other device so can confirm it's likely an issue with either my mini boxes or my main TV box ? 

I did contact BT and was assured they reset my boxes remotely which I find hard to believe and was told that I'd likely not get the problem again.  Obviously a day or two later it popped up again.

I normally disconnect the power cable from the box, wait a few seconds and it will load up and work fine again.

Is there a better temporary fix other than just disconnecting the TV box that I get the error code on? 

Any help will be greatly appreciated.

[Lee14801]

Hi Darran my connection isn’t over Wi-Fi it’s through an ethernet connection direct into modem plus new last night YUM104 ?

[Midnight_Voice]

@Lee14801 

Assuming you mean YVM104, this is a variation on YVM105 with the same error description, though presumably a slightly different fault.

As you are using Ethernet, maybe @DarrenDev ‘s description above needs to be widened to ‘issues with some TV Boxes intermittently not reconnecting to the new EE Smart Hub’? Or maybe it is just you, or at least one of your hub or your Pro box being faulty?

However, it’s worth remembering that these YouView error messages were devised when all YouView boxes had to be wired by Ethernet, and I remember them from issues where my YouView boxes could see the router, but not through it to the internet for some reason, and either the box or the router had to be rebooted.

Even one time when a router reboot was needed to get the YouView box back connected, even though every other device on the router was fine.

But such errors were rare, and transient, not frequent like yours. Next time it happens, can you look at the connection details in Settings on the box before doing anything else, to see if what it has lost is its internal IP address on the Hub, or its gateway or what?

[DarrenDev]

I've sent your details to a specialist to see if he can find what's happening @Lee14801 

[DarrenDev]

@JBarber4730 the quickest option is unfortunately just to reboot the box.

[DarrenDev]

Can you please confirm whether the TV Box Pro is connected DIRECTLY to the Hub, or via some other device?  e.g. powerline adapters?  The logs for your device are reporting a frequent loss of network, but your TV Box Mini on the same broadband is not reporting any loss - our first thought is something else in between that is dropping the connection between hub and TV Box Pro.  The other possibility is that there's an issue with the ethernet cable being used.

[Lee14801]

EE are sending me a new box hopefully should get it today