code Yvm102

[Lee14801]

Is just me but every time I turn on my pro box I get code Yvm102 or 105 

[Mikedevs · Accepted solution]

Just an update…Since I switched off the deep sleep mode my box has not lost connection. 

[Traceyyvonned]

Same every day we pay  we done get service I'm going to leave 

[Leanne_T]

Hi @Traceyyvonned 

Thanks for coming to the community. 

Have you both been in touch with our broadband technical support guides? They can get the error looked into and help you get this sorted. 

Leanne.

[Mellman]

Unbelievably this issue still exists with the EE TV boxes both regular and mini. EE phone support still blame the connection etc and offer to send out plug extenders. We've just turned off the deep sleep mode as per the suggestion I'm this thread to see if this helps. 

Would be great if the company would take some responsibility and seek to improve their user experience regarding this persistent issue.