code Yvm102

[Lee14801]

Is just me but every time I turn on my pro box I get code Yvm102 or 105 

[DarrenDev]

@Dave420g is your TV Box connected directly to your EE Hub?  Or is it via any other equipment? e.g. powerline adapters?

[Dave420g]

Hi Darren,

It is connected directly. The TV box is less than 1m from the hub.

Dave

[DarrenDev]

Can you please confirm what disconnection issues you're seeing @Dave420g ? Your TV Box Pro reported YVM104 on Friday evening for 11 seconds, but other than that it hasn't reported any issues.

[Dave420g]

Hi again Darren.

I probably last used the tv around 10pm Saturday all was OK.

Around 13:15 on Sunday I noticed that the recording indicator was not on (should have started recording around 10:00). When I turned on the TV  it was showing a message that the box wasn't connected to the Internet and no tiles were available. I needed to power reset to get it back up, and recording started automatically.

This was not the first time it had happened, which is why I knew to power reset the box. I did not need to reboot the router.

The mini box has also had the same issue but as this is on wifi in another room I am yet to work out if this is a genuine poor wifi signal or not (it did seem to be worse during the recent thunder storms). However, when the main box was down, so was the mini (coincidence?).

I guess this could be an issue with the broadband to the house. This was only installed in September so should be good. (EE is my Broadband supplier)

Dave

[Dave420g]

Darren,

Having been away from home for 3 days, I come home and the TV box is displaying the YVM102 error and needed a power reset.

I will monitor over the next few days for frequency of the fault.

I will also be contacting EE for a refund as ithe service is clearly not fit for purpose.

Dave

[Lee14801]

I know I left but I think the problem is with the router before I Open Reach engineer showed up to check something and he says I’ve done a lot of problems with the router. You’ve got the black one. There is a known problem with it and ever since I’ve left and gone to sky I’ve had no problems whatsoever

[Dave420g]

Lee,

You may well be right that the trigger is something related to the Broadband or router but it still points to the TV box not being sufficiently robust to interruptions or corruption of the Broadband.

No other device connected to the router needs any sort of reset. Your phone happily disconnects and reconnects all the time so the TV box should also be tolerant to it. I would say that is a basic requirement that should have been thoroughly tested.

I do plan to experiment with interrupting the BB signal to see if I can induce the TV box crashing.

I still maintain, as an overall system supplied by EE it is not fit for purpose. 

I have just left Sky as the dish signal is horrendous 6 months of the year and you cannot record on their streaming dish free systems (plus the price spiralled upwards each year). I do think the Sky user interface is far superior than EE and UHD is available but the poor signal is intolerable.

Virgin Media systems can record (we are cabled for that) but you cannot have a mini box via wifi, only via hard cable which is not practical for us.

Dave

[MikeC7]

Hi DarrenDev

i have exactly the same issue with main box as Lee14801. Main box connection is via Ethernet….all the mini boxes via WiFi are fine. When will this fix be ready ? 

[Den543]

Same issue here on our 2 mini boxes.  Dist as nice from EE  hub or EE WiFi  extenders makes no difference.  Only option is to reboot.

My wife who uses these boxes is not happy, could feed I to her wish to move back to Sky if not solved soon via update.