So back a while ago I had a phone call saying that my EE broadband was changing & merging with BT so I had to change my provider over to them.
I agreed to this & was told I didn’t need to do anything at all that my router would arrive shortly & that my EE contract would end & so would the direct debit & that the BT contract & debit would commence.
I was told that I didn’t need to do anything at all.
This was around September 2021. Fast forward to now. Going through my debits to see what I could cancel with the current cost of living. Noticed 2 monthly debits from EE (one for my mobile phone) & one from BT.
Upon queried this it turns out that every month since September 2021 I’ve been charged twice for broadband ( £39.33 for BT & EE £47.25) as there has been an error & that the EE should have terminated instead of keeping taking payments.
I did not notice this as I knew an EE payment comes out so it just didn’t flag up my attention. This is a lot of money that has been taken from me £897.75 to be exact & I’ve now been told I can only get a refund for the past 6 months which is around £250.
This was through absolutely no fault of my own so I feel I should rightly be refunded the money that was taken from me. I’m currently seeking further advice regarding this as it’s a lot of money that I will have lost when I was told I didn’t need to do anything at all.
I’ve been a loyal customer for over 20years & paying around £110 every month for my phone bill which has now made me think twice.
Has anyone else experienced anything like this? I’ve found a lot of posts saying the same thing.
