Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I think EE have a nerve increasing there prices when the services they so enthusiastically advertise I'm the media don't even work! I have had my broadband since October of last year and it has never worked correctly not once! It drops out at least 7...
I'm trying to set up a new DECT phone and set up is asking for my pin number. Any ideas where I can find this number?
Failure Running totals so far:Day 19Very regular failing internet3rd engineer installed hybrid back-up failed and no longer connected according to Hub Manager.EE app constant failure therefore unable to monitor or control devices3 failed call back pr...
I recently switched to EE and replaced my BT equipment (router and smart discs) to EE Smart Hub and Smart home discs. When I try and view my Smart Network via the App (to see what is connected to which disc, and how they are running), I am told the a...
Hello all my smart hub plus doesn’t distribute ‘EE WiFi-Auto’ SSID. I’ve only had the hub for a week. Does it take a while to start broadcasting? I can see EE WiFi but I don’t know if that’s next doors or mine
Where is the Wi-Fi dashboard on the app?
Hi, I’m currently a BT customer but have mobiles/watches/sims with EE. I’m looking to change to EE broadband as the prices are better for the same level of service I currently pay BT for. I asked on a live chat with an EE advisor whether I would incu...
I’ve recently migrated over from BT to EE and it’s been a nightmare. Cannot understand why I’ve had to spend over 6 hours to various call centres (at least they’re UK based) however my package still isn’t right..first my Full Works TV package was hal...
I've posted before about this and still don't seem to have a resolution. TLDR: High ping fluctuations on Rocket League/FIFA, either on PC upstairs via WiFi or Xbox in the next room over via WiFi or connected to smart disc. I've upgraded now to FTTP a...
We are renovating a property that doesn't have any broadband currently. The village where it is situated has just had Ultra fast full fibre broadband installed and I have a voucher that I need to give to the provider to get it installed. (Open Reach ...
