Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently had EE Broadband installed, though I still have my Virgin Media equipment while the contract runs down.I have an HP 8020 printer that is connected to the EE router using an ethernet cable but the printer keeps showing unable to connec...
Hi there, I switched to EE from BT for broadband in December 2023. Although I experienced a few issues, I was eventually able to view my bills online. However, I could only access these for one week in January 2024. During this time, I was also able ...
I've just set up an ee smart hub plus, which is working fine with all of my appliances. I have a phone adapter, also provided, but I would prefer to buy a new digital cordless phone to connect directly to the system. Can I buy any digital phone or...
Hi,i'm using ee hotspot wifi on a macbook running OS14.4.1. wifi often gets a exclamtion mark and disconnected. I then need to turn off and on wifi and log onto ee wifi again.it happens 10 times a day. this is very annoying because every time I need...
Long story short, I've upgraded my broadband early off my contract to a newer contract. Never mentioned anything about an early charge whatsoever. Tried investigating through the EE chat but they can't see the legacy bills I'm gettin, the current wai...
Not sure where to post this. Initially in Android devices:I received my new Smart Hub Plus yesterday. Our mobile phones connected easily to the new WiFi network.Unfortunately, none of my Google devices now work on the network. On trying to setup each...
Absolutely fuming placed an order on 28th March spoke to lots of people fobed off every time going to ombudsman tomorrow just been told again coming tomorrow to set everything up
Can I upgrade to a fibre broadband and keep my landline number I can see lots of deals but as soon as I log in they are not available
Change over day - a complete disaster! engineer did his bit in 40 mins. 5 + hours later and one domestic marital exchange, most apps linked to broadband not working, numerous calls to EE and half a dozen PIN numbers down the line, we are mentally ex...
Has anyone changed from a 4G mobile broadband to a Fibre contract? I finally got fibre in my area and called EE to see if I could upgrade but was told I'd have to pay a huge fee to get out of my 4G contract? Seems a bit ridiculous to me since I'm not...
