Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Change over day - a complete disaster! engineer did his bit in 40 mins. 5 + hours later and one domestic marital exchange, most apps linked to broadband not working, numerous calls to EE and half a dozen PIN numbers down the line, we are mentally ex...
Has anyone changed from a 4G mobile broadband to a Fibre contract? I finally got fibre in my area and called EE to see if I could upgrade but was told I'd have to pay a huge fee to get out of my 4G contract? Seems a bit ridiculous to me since I'm not...
My 2 year contract with EE Broadband comes to an end at the end of June... I intend to leave and move to another provider.I'll contact the new provider to arrange switching the connection to them, but do I also need to give notice to EE or will they...
I have had a fault now on my broadband for 6 days they have diagnosed it as a network fault which the engineer located on the second day but was unable to repair I suspect last job on a Saturday too much bother . I have had no further updates we live...
Hi,I've been an EE customer for many years and used my own router to connect over the DSL side (An Asus on which I use VPN host and client). The broadband speeds have always been very low (FTTC and about 34Mbits DL/9.5UL.)I've been trying to get them...
Hi, I was transferred from BT to EE on 19 April, almost a month ago.I was on the highest package, full fibre 900 and I was supposed to get like for like package with the full works 900 with EE. This includes new wifi discs and hybrid connect.My issue...
where do I pay my EE broadband??
Hi all,Last 2 weeks I have noticed that using my EE Wifi I cannot access certain websites anymore. I haven't set any parental settings and I don't even think there is any settings as I only have broadband account. Could it be that EE randomly blockin...
Well, when they say if something is too good to be true... then they are probably right.I wanted a pair of new phones so i rang 150 and spoke to EE. They were very helpful and i was very pleased with the service and advice given. However i then mad...
Hi all.I cannot link my EE broadband account to my EE mobile account like customer services keep telling me “There have been issues with the app but it will be sorted after 12th of April 2024.” Well guess what EE? It has not worked.Please don’t tel...
