Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sudden speed drop (1gbps fttp)

f00f1ght0r
Investigator
Investigator

‎10-06-2024 09:57 PM

Hi all, ive been a fttp customer since the early days of Open reach rolling it out and BT offering 900mbps.  I upgraded to EE around 3 months ago, same service (max we can receive), and has been fine until yesterday.

 


I run a wired network (1gb) in my house and also an Ubiquiti UniFi AP setup.  Since yesterday both services have been exactly 10% of what we should be getting.  Speedtests on WiFi are showing 45mbps synchronous and speed tests on wired Ethernet are showing 90mbps synchronous.

 

Ive reset the ONT, EE fibre hub, replaced cabling with new cat6, disconnected the NAS, disconnected the hybrid backup 4G modem, and it is still showing reduced service. 

earlier today I did a restart on the hub, and then my wired and WiFi speeds returned to 900 and 450 respectively, but then soon after it dropped again.  Subsequent restarts have not helped. I’ve manually forced my Ethernet NICs to 1gbps full duplex but no joy.

im at a loss at what I can see - on the hub itself it advises 1000mbps WAN? 

EE service status indicates no issues in my area, but, I am aware that virgin media are digging up my street right now?

 

May anyone have any tips please?

0 Helpful
2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎10-06-2024 11:27 PM

@f00f1ght0r   from what you have said, it sounds like you are suffering from congestion, possibly on your own network.

Is it possible to isolate all your devices but one LAN connected one with no other apps running and if speeds are OK, slowly reintroduce one device at a time?

It could be a device backing up to the cloud, or some firmware updates going on in the background.

Just a thought.

0 Helpful
bobpullen
Scholarly Contributor
Scholarly Contributor

‎11-06-2024 11:52 AM

@f00f1ght0r wrote:

At a loss at what I can see - on the hub itself it advises 1000mbps WAN? 

Suggests it could be soemthing on the LAN side of the hub.

When suffering the problem, what does the wired uplink speed show for your Ubiquiti access points? From a spot of Googling, it seems like you can determine this somewhere in the UniFi app.

What are you testing wired speeds from and how is that device connected to your network? Any switches in play?

Sounds suspiciously like something, somewhere is possibly negotiating an Ethernet link down to 100mbps.

0 Helpful