Low hanging phone line

DEREKHEEPS
Investigator
Investigator

‎10-06-2024 04:44 PM

The phone cable coming from the pole across the road is hanging so low that tall vehicles hit it.

I was away for the weekend and seen it was hanging very low across the road when I returned.

Does anyone know if it is EE or BT I contact to get this resolved as it is a hazard.

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-06-2024 04:48 PM

Where does the cable go to? If it's to your property you need to contact EE.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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DEREKHEEPS
Investigator
Investigator
In response to XRaySpeX

‎10-06-2024 04:54 PM

It travels from the main wooden pole across the road and attached to the side of my house.

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Mustrum
EE Community Star
EE Community Star
In response to DEREKHEEPS

‎10-06-2024 05:36 PM

@DEREKHEEPS  given the circumstances you could contact Openreach directly before it causes more serious damage or an accident.

https://www.openreach.com/help-and-support/damage-health-and-safety#:~:text=Identifying%20Openreach%... 

 

Do let us know how you get on.

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