No Phone Access- Power Outage

BevanCR · ‎30-07-2025

Has any one like us had a power outage which affected their mobile and digital phone line and needed to make a 999 call ? How did you do this please?

XRaySpeX · ‎30-07-2025

Buy a battery back-up.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Peter_W · ‎30-07-2025

Good afternoon @BevanCR.

Welcome to the EE Community.

I can totally appreciate your concern around losing service in the event of a power outage, and would hate to think this has left you in a vulnerable position.

As @XRaySpeX has mentioned here, we provide the option of battery backups for customers in areas prone to power cuts or using equipment like Telecare alarms.

If you check out our help page here, this gives you more information on how these works, along with the details for how to contact our team to query this as an option.

Peter

Northerner · ‎30-07-2025

Hi @BevanCR

Mobile phones will connect to any network when you need to call 999.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

BevanCR · ‎30-07-2025

I'm confused, how does that help me get a signal?

Sent from Outlook for Android<>

BevanCR · ‎30-07-2025

I still don't understand how that will give me a phone signal from the same outage in the relay mast?
I do actually have a battery pack but thank you for suggesting it
Regards

Sent from Outlook for Android<>

bristolian · ‎30-07-2025

Mains power outages are one of the scenarios that are known to be problematic in the migration to IP-based telephony.

However, your query was how this is addressed for emergency calls & homecare-alarms - there are some mitigations in-place to cover these. Outbound calls to 999/112 have been potentially possible on a network other than your home one, since several years now.

BevanCR · ‎30-07-2025

Thank you for your help, but I can only get EE from my relay station because of the terrain here, so I assume if I need to make a 999 call my mobile won't connect to any other network.

Sent from Outlook for Android<>

BevanCR · ‎30-07-2025

As I can only get an EE signal from my location I'm not sure how this helps me. Could you explain please.

Sent from Outlook for Android<>

bristolian · ‎30-07-2025

If you are in a location where only EE service is available, and either that site is affected by a loss-of-service or your home location is, then evidently you will not be able to use mobile service.

FYI you have a short time after posting to edit, avoiding the need for multiple short replies. It looks like you're using the email reply function instead.