Cancellation during pre-contract phase

[JakeyLee]

I've had a door salesman offer me a contract today (10th June) and the installation date is set to 3rd july.

I've checked with virgin about cancelation fees for the switch ect. And what they have upgrade wise and i have decided to keep my virgin account but cant seem to cancel my ee order.

Any help will be appreciated, thank you!

[Rky]

Have you called EE customer support asking about cooling-off cancellation or early cancellation?

[JakeyLee]

I will give them a call tomorrow. I was informed i have a 14 day cooling off period from the instalation date (3rd july).

Thank you for your message

[Rky]

Thank you for confirming the same.

[JimM11]

@JakeyLee There may be charges if you delay contacting EE CS to cancel, so quicker you do it is better for you!

[XRaySpeX · Accepted solution]

You may also cancel before the installation date as well as up to 14 days after.