Openreach unable to install Fibre cable for my elderly mother

[HermioneM]

I have renewed the broadband contract with EE for my elderly mother, and was supposed to get Fibre cable installed yesterday. The Openreach engineer came, said it was too difficult and left. An email was then sent from Openreach saying 'sorry we missed you, book in another slot'. 

I've emailed Openreach twice but no response. How do I get this sorted?

[Mustrum]

@HermioneM   you need to get back in touch with EE Customer Services. Although Openreach do the work, the activities are progressed via your internet supplier.

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[HermioneM]

Thanks for your help Mustrum.

[Leanne_T]

Hi there @HermioneM 

Thank you for coming to the community and I am sorry the fibre cable was not installed yesterday. 

Please give us a call as @Mustrum has advised and let us know how you get on after speaking to the the broadband guide. 

Speak soon 🙂

Leanne.