Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband cut out about a week ago (the dreaded green light). I tried various methods to get it to work - turning it off and on, doing a hard reset for 20 seconds, unplugging taking all the wires out and leaving for an hour. I have managed to get...
I'm an EE (BT) customer with a WIFI 6 router and a Samsung Neo TV. I bought a WIFI 7 Router for better wifi coverage in my house which is tall and thin. The coverage with WIFI 7 is much better and would be ideal if the EE TV probox didn't keep cuttin...
I’ve just taken out a broadband package with EE that includes 12 months of Xbox Game Pass Ultimate. I already had my own Game Pass Ultimate subscription, which I have now cancelled, and it is due to end on the 17th of November.The text message I rece...
Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connect...
Prehistory (might be helpful): Everything was fine before Eowyn Storm. I live in a flat and I always had even the public EE wifi signal with my hub wifi signal. Just a day before the storm I arrived at home and noticed that there is no WiFi signal at...
EE-******** broadband why he is not working [Mod edit: Please do not post personal information on the public board. Thanks!]
Hello, I'm new with EE, I've just changed to this contract that stated on the website that getting at least the gigabyte connection for £1 I could get a Samsung tablet, but so far no information on it or how to redeem, already got my first bill invoi...
Hi I am EE customer and my to freezes and WIFI seems to be slow but I was told it was the fast one I don’t get much on my upstairs rooms either . I need a WIFI booster does it cost extra ? Thanks
My wifi been cut off my bill due 13th when I get paid is anyway it could be put back on till I can pay on that date ?
How do I sort a house move
